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Privacy and Cookie Policy

If you are using our website then we have assumed that you consent to the use of cookies (explanation of cookies below), but we believe everyone has a right to privacy and it is our policy to always respect yours.

If you have come to this page, you will most likely want to know what personal information we store about you, why we need it, where it is kept, and that it is secure from prying eyes.

We have tried our best to make this explanation easy to understand, but if there is anything you still have questions about even after you have read it, please e-mail us and he or she will try to help you.

Cookies

We use this strangely named technology called "cookies" as part of normal business procedure to track patterns of behaviour of visitors to our website.

A cookie is an element of data that our website sends to your browser which stored in your internet browser (Internet Explorer, Firefox, Chrome, Safari etc.) on your computer whenever you visit our website. Any information collected in this way can be used to identify that it is you, unless you change your browser settings to prevent this happening.

However, these pieces of computer data are essential to enable us to make your shopping experience easy and user friendly. It would become extremely inconvenient to use the internet for shopping without cookies.

Without cookies, items you put in your shopping basket would disappear when you changed pages and would certainly not be there if you came back to finish shopping next day.

Even with this important cookie, we only keep your shopping basket contents for 30 days, after which they are deleted permanently.

Google Analytics

We also employ google analytics which uses cookies to tell us what pages you have been on when you visit us. This tells us what you and other customers are most interested in. If you have 'opted in' to receive emails, we can then try to tailor their contents to products you would actually like to hear about.

If you give information to us by opening an account on one of our websites, Kedel Limited store your name, email address, telephone and postal address details on a secure server, and we strictly adhere to the requirements of current UK data protection legislation.

We Don't Share Your Data

We don't sell, rent or exchange your name, telephone number, email address or postal address with any third party for commercial purposes.

We supply it of course to the postal services, who use it only to deliver products or information to you from us. The data protection act forbids them or anyone else from using that information to sell you things from or to pass it on to any other organisation or individual. 

So in short, beyond the essential requirement for delivery and credit/debit card validation during purchase, your details are kept safe and secure.

You Are in Charge of Your Information

You always have the option to withhold personal information that is not required for the order process. We also use your personal information to notify you of the progress of your purchase and if we have your permission, to send you updates of our products and services.

We do not collect sensitive information about you except when you specifically and knowingly choose to provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by logging into your account or by e-mailing us.

We only contact you with your express consent and we use double opt-in to verify that it is really you who is giving consent.

Security

We are committed to ensuring that your information is secure. In accordance with the Data Protection Act, to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you online and to prevent any unauthorised access. Our entire website is encrypted end to end which is why the URL starts with https:. The ‘s’ stands for secure. Payments are taken online via SagePay, a secure gateway, with data encryption like banks use.

In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the EEA (European Economic Area). Your information will not be transferred outside the EEA for any other purpose.

If You Have Questions

If you have any questions about privacy please contact us by e-mail. You can also write to us at:

Kedel Limited, Oswald Street, Burnley, BB12 0BY

We hope this information has been helpful and that you continue  to enjoy your shopping experience at Kedel with the knowledge that nothing is happening during the process about which you have not been kept fully informed.

Kind regards,

Lewis Walch
Data Protection Manager, Kedel Limited